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Amidst a competitive business environment, providing exceptional customer service is no longer a luxury but a necessity. Customer service training is key to making sure your team possesses the skills and knowledge required to provide outstanding support. Let's discuss what customer service training involves, explore effective training methods, talk about available software options, and the myriad benefits that come with investing in a well-trained customer service team.

Crafting engaging and standardized content is essential for fostering smooth learning experiences today. SCORM stands out as a pivotal player in this field, providing a set of standards for creating, packaging, and delivering eLearning content. Today, we'll explore what SCORM is, highlight its advantages, and showcase a few widely used SCORM authoring tools.

Ongoing tech advances continually redefine our approach to education and training, with the headless Learning Management System (LMS) emerging as a notable innovation. Let's delve into the concept of headless LMS, explore the key differences between traditional and headless LMS, and highlight the benefits and examples of adopting this cutting-edge approach.

Are you looking for ways to make your online training stand out? Our AI Assistant can help you create an interactive and engaging learning experience quickly and efficiently. Here, we’ll explore the top 11 lesson screens from Coassemble that are sure to make your online training memorable.

Learn how to put together confidentiality training in your workplace so all employees will understand this vital policy & procedure training.

Learn how to use our CPR and first aid training template so you can put together a refresher course all employees can go through with ease.

Learn how to use our ready-made cultural sensitivity training template to help you quickly put together vital training for your workplace.

Need an employee referral program template and checklist so your employees can refer excellent potential candidates? Look no further.

Discover how to quickly put together an Employee Disciplinary Action Form to keep vital processes in place for all managers in the workplace.

The days of an employee benefits package consisting of boring perks no one is interested in are long gone! Find out what an employee benefits package is and learn how to put together an enticing one to attract top talent and encourage long-term team commitment to your organization.

Let’s explore effective strategies for dealing with employee conflict, while promoting a positive work environment and fostering collaboration. We will also provide a Conflict Resolution Training Template that you can use to train managers to handle workplace issues with ease.

Streamline your onboarding approach by dividing your framework into these three distinct timelines: 30, 60, and 90 days. Use our customizable onboarding plan template for inspiration, enabling you to smoothly integrate essential information.

In this how to build a product guide, we're going to break it down so you can learn from our Founder, Jude Novak. He'll share some of the best advice he's ever received, tips for how to build a successful product, and things you need to avoid so you can stay ahead of the game.

Expect added functionalities to make sharing your training easier, and two lesson screen updates you'll love!

Discover approved workarounds to help achieve the end result you’re looking for when building an online course with Coassemble.

Considering hiring interns for your startup or need some extra help to drive business impact? Our Product Design Manager, Scott Kirkman, explains how internship programs can succeed for everyone involved.

Wondering how to convert your documents into a Coassemble course that won't take too much time? We're sharing tips and tricks to help you move your documents over with ease.

Struggling to train your sales reps? Learn effective sales techniques to train your sales reps not only with integrity but with skills to help them grow and become excellent communicators. Our Head of Sales, Maddy Beckmann, shares her knowledge of executing sales techniques you need to know now.

You're going to love the three new lesson screens we launched in February! Plus! We're giving you a sneak peek into more updates coming your way soon.

Kamil's lifelong commitment to clarity in objectives began in childhood and has led him to Coassemble, where he now serves as our Head of Product Growth. Join us as we delve deeper into his journey!

Level up your content with forms, calendar bookings, social media posts, podcasts, and more by learning these 8 creative ways to use your favourite third-party tools in your online course.

Meet Maddy Beckmann, our Head of Sales at Coassemble. Find out how she's not your average salesperson, how her love for teaching goes way back, and how she's an avid gardener in her spare time.

We’re sharing our latest Coassemble product updates which we shared in our recent popular webinar, so you can take your training to the next level.

Struggling to find the best candidates right now? Read this guide to help you attract the best candidates you'll want to employ instantly.

9 Live Chat Support Tips to engage customers. Our Customer Success Manager, Bridie, shares her effective live chat support tips to help you engage customers with honesty and integrity in real-time.

Our Customer Success legend, Rosalie, shares tips to convert PowerPoint presentations into Coassemble courses easily.

Level up your Coassemble training course for employees with these hidden advanced features you might not know about!

Startup interview questions can be hard to answer. Our Head of Ops, Dimity shares her favorite startup interview questions she would personally ask, including preparation tips for the recruitment and selection process.

If you didn't catch this week's hugely popular webinar, where Rosalie shared our secret features to make your online training course shine, here's what you missed!

A poorly designed or executed recruitment process plan can have several negative implications for an organization, from poor quality hires to higher costs due to wasted resources. If you're looking to improve your business' recruitment and selection processes, check out our tips on how it's best done.

Employee onboarding sets the stage for a successful, long-lasting professional relationship between you and your new hire. Let’s explore what employee onboarding is, why it's essential, and how you can implement an effective onboarding program using our Onboarding Checklist Template.

These employee handbook examples will help you feel confident to bring your workplace policies & procedures to life with our interactive and fun employee handbook template & guide.

Bring your business to life with these 14 branding strategies for building an epic brand. From crafting a brand compelling narrative to sculpting a visual language that leaves an indelible mark, these strategies can help turn businesses into legends.

Build a solid diversity and inclusion training program and it will help you retain employees and attract top talent. If you include diversity and inclusion training from the beginning, your new hires will instantly feel accepted and part of the team.

Every business needs a go-to-market (GTM) strategy to ensure the company is on the right path to success. Whether you're navigating the dynamic landscape as a startup or finding your business journey not unfolding as envisioned, use our guide to help you understand the key components you need for your business thrive.

Use this sales playbook template and you'll be easily able to engage your sales team to sell consistently in the most effective way possible, time and time again.

Sales enablement training is the process to provide the best content and tools to help your sales team sell more effectively. Discover the best sales enablement training strategies, tips and templates to help your sales gurus secure new leads and retain existing customers.

Sexual harassment is unlawful in many countries. Therefore, it is crucial for organizations to have clear policies, reporting mechanisms, and preventive measures in place to create safe and inclusive environments for their employees. Our Sexual Harassment Training Template will help you make training engaging and informative, especially if you're unsure where and how to get started. The last thing you want is employees not paying attention or taking accountability when needed.

Having a well-defined digital marketing plan is essential for businesses to connect with their target audience, measure the impact of their efforts, and adapt to the dynamic nature of the digital environment. Here are the key elements you'll need to include in your digital marketing plan, so your marketing team will be able to know what is expected of them to succeed.

Whether you’re a pro at remote work or just getting started, we've put together a list of best work from home 'must haves' so you'll be productive in the comfort of your own home.

Traditionally, onboarding can be a long and tedious process. Luckily, you can quickly improve your onboarding process using our new Onboarding Plan Template, and create a slick onboarding program in no time. When you transform your new employee onboarding experience with this template, you'll drive business impact with ease.

From misaligned expectations to communication breakdowns, the world of onboarding is rife with potential pitfalls that can impact an organization's culture, productivity, and an individual's job satisfaction. Let us help you transform new hire onboarding training by avoiding the following onboarding mistakes when new employees join your team!

Looking for tips for onboarding remote employees? Become the workplace hero who always puts your remote employees first, especially when you get the virtual onboarding process right.

Our best new employee onboarding process steps will help you make a long-lasting impression and bring out the best in your new employees.

New to the online training world and unsure what does LMS mean? In this guide, you'll learn everything there is to know about Learning Management Systems and how you can get the most out of them.

Create online courses for employee training. Transform your business now by learning how to create online courses for employee training in 2023. You'll learn how to create engaging content for employees by using our online course creation tips.

Know you need to switch from manual training to an online learning platform, but unsure where to start? Discover how to transform your business by optimizing resources that will lead to better outcomes while adding value to your organization.

The concept of remote work has evolved far beyond being a response to the COVID-19 pandemic. In the rapidly changing landscape of work, where the traditional office is no longer the epicenter of productivity, what does remote work mean in today's professional world? Explore how this workstyle is shaping the future, offering flexibility, and redefining the way we work and live.

In today's fast-paced and ever-evolving world of work, the concept of employee experience has become a central focus for businesses aiming to attract, retain, and empower their workforce. Learn how to implement simple employee experience strategies to develop high-performing and engaged employees to help grow your business.

Adobe Articulate vs Captivate? It's a hard decision choose between some of the best eLearning authoring tools available. Let's dive in and discuss the Adobe software from experts in the LMS industry.

Blended learning, also known as hybrid learning, is an educational approach that combines traditional, in-person classroom instruction with online learning activities. Discover why the blended learning approach is becoming the new normal for teaching worldwide in the eLearning space.

What Is eLearning? Within a few minutes, you'll understand what is eLearning and why many companies have transitioned into the online learning space to grow their businesses.

SaaS product knowledge training is your gateway to explosive business growth. Explore the ins and outs of SaaS product training and witness firsthand its unmatched potential to supercharge your company's expansion.

Looking to supercharge your conversion rate? Uncover the secrets to transforming leads into satisfied customers and skyrocketing your sales with these four dynamic online training marketing tactics.

Designing a learner-focused training model may sound difficult, but the rewards far outweigh the investment. Ryan and Jude discuss the benefits of a learner-first online training course model and how you can get started today. Find out how on episode 8 of The CoLab Podcast!

Your team is the most powerful driver to growing your bottom line. By leveraging excellent online training tools, you can scale business growth quickly.Join us on this journey as we unveil the proven strategies that can not only supercharge your team's performance but also boost your revenue to new heights.

Learn how Bo Pearson from Volt athletics makes online fitness training accessible on Ep. 8 of The CoLab Podcast

The best remote work environment is the one you make. Working from home isn't about replacing the office, but creating a remote work environment for success. Learn tips and tricks in this guest post from our friends at Yarno!

Now with rapid online course creation software, you can create a beautiful and engaging online training in minutes, with no experience or resources required. Find out how on episode 7 of The CoLab Podcast!

Whether cooking up some new website code or a fresh batch of cookies, our Senior Front-End Engineer, Jon has a recipe for success.

Learn how to make an online course with bespoke or legacy content in minutes with this helpful guide from our online training experts!

Your audience matters more than any aspect of your training process. But how often do you consider them when designing your learning content? Discover how Coassemble can help you engage your team in the platforms they use most!

The advantages of implementing employee wellness programs are endless. Your employee wellness can directly impact how well your team and company perform. Don’t miss one of the most important aspects of a great employee experience. To help you kickstart your employee wellness program, we've created this comprehensive guide.

This guide is loaded with tips and tricks for delivering online courses like a pro, and you can dive right in today! Whether you're a seasoned online educator looking to level up or a newbie ready to rock your online class, we're here to help you make your online courses engaging and awesome.

We’re excited to share this episode of The CoLab Podcast with Lachy Gray of Yarno and how to engage with employees with online courses

Want to create your own online courses but aren't sure how to make them engaging? Our team have three proven methods to help you understand how to build interactive content that your learners will love!

The best potential candidates will only join your organization if they feel you’re a good fit for them. Attracting and retaining top talent with these employee experience practices guarantees the best candidates will be lining up for an interview, enhancing your overall employee attraction strategy.

Marketers have a vast supply of information and resources at their disposal to tackle any project. However, many companies often fail to recognize the value of ongoing training in marketing. A well-trained marketing team can drive better results and contribute to the overall success of your business. Did you know you can use online training for marketing growth? Find out how in our latest article on the power of online training for marketers!

Evolving the online training experience for our customers is why we think Kate’s work as our UX designer is MAGIC! Find out why in her team QA!

If you're unsure if online training is right for you and your tea, Ryan and Jude have all the answers in Ep. 5 of The CoLab Podcast!

Whether it's a website refresh or a branding campaign, our Head of Digital Design Kelsy does it all. Find out how she keeps us looking FRESH in her team Q&A!

People often assume that creating training videos is challenging due to the misconception that one needs advanced technical skills and expensive equipment to produce and edit high-quality videos. But did you know creating video training is easier than you think? And the cost savings it creates can fuel the expansion of your business. Find out how in this article from our partners at Biteable!

Modern businesses are always on the lookout for innovative ways to enhance employee experience (EX), and one solution is leveraging video training. Using a user-friendly authoring tool, you can create and deliver engaging video content to inspire your staff. Let's explore how this combination can revolutionize employee learning and development, enriching the EX.

Meaningful learning experiences start with the learner. By designing online training to help educators teach, Jen Jones is creating an effective learning environment for students. Find out how on Ep. 4 of The CoLab Podcast!

A father, a coder, a gamer, and guitarist, our Senior Backend Developer Michael does it all while keeping Coassemble thriving. Ensuring our cloud applications are running smoothly, Michael is the reason booting up Coassemble is fast and crispy. As one of our longest-standing employees, Michael has seen Coassemble grow from the early days of eCoach, all the way into the wonder authoring tool it is today. Read on to see how Michael and the backend developer team work their magic.

Runner, Doer, Empath, and a woman of many talents, our Customer Success Agent Molly helps Coassemble customers pave a path to success. Molly is all about growth and has plenty to share on her growth personally and professionally in her Q&A!

After this year, we’re left speechless and thankful for the support of our team, our customers, and our loved ones. This year has been the most difficult and developmental for us as a team and for our customers. See how we did in 2020 in our yearly wrap-up!

Being empathetic in business means being there for your customers. By leveraging online training, Elliot and the team at TIG Brands were able to scale their growth without losing their identity. Find out how on Ep. 3 of The CoLab Podcast!

Designing training for millennials is important to keep engaged new generations. Younger generations don’t want to see stale PDF’s and be stuck in an office to complete training. They want fun, interactive, engaging training content that they can access when convenient for them. That’s why we wrote this guide on how to deliver mobile training for millennials and Gen Z. Learn all our best practices here!

L&D budgets in 2020 were adapted to meet new demands of a remote workforce. See how L&D strategies met the changing needs of teams and what technologies were most commonly used!

Delivering training for 600+ members of your org can be challenging. Scaling that solution while transitioning through market changes sounds impossible. Kirin with the Greater Los Angeles Zoo Association not only did so, but did it with style. Tune in to ep. 2 of The CoLab Podcast.

Training remote teams and delivering blended learning to your remote staff didn't really make sense at first. But with the dynamic shifts teams have made in 2020, we've found some useful applications of blended learning any remote team could benefit from—read our article to learn them!

As a global SaaS company, we’re honored by the relationships we’ve built from conferences over the years. Even though 2023 has changed the tone, many events are going digital this year to still offer exciting experiences. Check out our top picks of the best virtual SaaS conferences 2023 has to offer!

Every team has a story to tell, and we’re excited to create a platform to share these tales with all of you. We’re pleased to announce the release of episode 1 of The CoLab Podcast!

#Millennials and Gen Z are job-hopping—and with a dismal 29% #employeeengagement rate, it’s easy to see why. Whether it’s culture, a sense of purpose, or learning opportunities, you have options to bridge that gap. Read our latest blog: why are millennials and gen z job hopping.

Our fearless leader, CEO, and newest dad, Ryan Macpherson has some excellent words of wisdom to aspiring c-level executives. Check out his bio to find out how he balances leading a global team while pushing Coassemble to evolve every day.

Managing remote teams training can seem like a daunting task for managers with no online training experience. Online training is learning delivered in an online setting and typically through a learning management system, or LMS.

The best way to deliver knowledge to your team is to remove the boundaries locking it away.

We chat with our Head of Marketing, Claire. With a wealth of experience in her field, we asked about her path to Coassemble.

How to engage remote employees? With teams adapting to online work, it can be difficult to know how to engage remote employees. As experts on the subject, we wanted to share some tips to engage your team with online training and social interactions virtually!

As an Account Executive, Tanner facilitates a smooth customer journey beyond just the sales process by working closely with our Customer Success team to ensure the best customer experience. Find out more about Tanner in our Team Q&A.

Recruiting and training remote teams has never been more crucial than now. With many companies moving to remote work spaces or hiring for remote team roles, having some insight to get started will set your business apart.

Find great remote work tips here. Remote work is rapidly becoming the standard work environment for what used to be considered “in-office only” roles. With the COVID-19 spread shifting many companies online, knowing how to work at home is essential.

Head of Engineering, Matt Lenton guides his team to ensure the Coassemble platform experience is flawless and enjoyable. Check out why he loves the outdoors and what hacks he has to get through his day!

Remote leadership training is possible with Coassemble. Enabling your team to work remotely can be difficult, especially during the coronavirus pandemic. We’ve made this guide to help you get your team online and improve your remote processes.

Whether you’re using Coassemble already to train your team, or are considering implementing Coassemble to help you manage a remote team under the current circumstances, we want to assure you that we have measures in place to ensure we remain up and running during this time.

An orchestrator of strategy, Alastair plays the long game to ensure Coassemble and its customers are ahead of the game in the microlearning space. Alastair is always seeking a way to improve processes to deliver the best customer experience possible and help each team thrive!

Currently, teams around the globe are considering a shift to a remote work environment to protect their staff and communities due to the threat of the Novel Coronavirus (COVID-19). We’ve put together a guide to help you and your team navigate the ins and outs of working remotely to maintain workflow, whilst keeping safe and healthy.

Coassemble has completed their Series A funding round to accelerate the growth of our online training platform for teams!